Memberships/Subscriptions
When do my member benefits begin?
Your membership benefits begin when you take your first club shipment. If you begin your membership in between wine club allocation months, you can expect the previous wine club allocation to be sent to within 7 business days of signing up or taken with you when you visit us onsite. If you have any questions, our Guest & Member Services team will be happy to assist you. Simply call (800) 588-0298 or email us at cellars@cakebread.com
What are my club benefits?
You can find a summary of your club benefits here.
When can I expect my first club shipment?
Club shipments are sent out or available for pickup at the winery on a quarterly basis in the months of March, May, September, and November. Before your wine club allocation ships, you will receive an email and will have an opportunity to update your contact information, payment method, and customize your wines if you would like.
How do I access my account?
You can access your account by going to www.cakebread.com and clicking “Login” in the upper right-hand corner. On your mobile device, you will see a logo in the upper right-hand corner where you can click to login icon.
Where can I view the club membership Terms & Conditions?
You can review our wine club Terms & Conditions here.
What happens if my club shipment is returned?
The carrier will make three consecutive delivery attempts before returning your wines to us. Please note there is a $25 fee for any packages returned to us. We can re-ship the wine for an additional shipping cost.
How do I cancel my club/subscription?
If you would like to cancel your membership, please call or email our guest and member services team at cellars@cakebread.com or 800.588.0298. You can also cancel online under your account settings. By signing up for a Cakebread Cellars wine club, you agree to take at least 3 quarterly shipments before cancellation. If you send us a cancellation request before you have received at least 3 quarterly shipments, your cancellation request will become effective immediately after you have received your third quarterly shipment. Please see Terms & Conditions here.
Shipping
What states can I ship to?
Due to state regulations, we currently are unable to ship directly to the following states; AK, UT, MS, AR, RI, DE, IN, NJ, TN, WY
Do you ship FedEx or UPS?
We ship FedEx-preferred unless you specify otherwise. Please let our Guest and Member Services team know if you need to ship UPS by emailing us at cellars@cakebread.com or calling us at 800.588.0298 to speak to a Guest and Members Services representative.
How do I track my order?
You will receive tracking information via the email provided on your account or order when your order ships. Please make sure to check your Spam and Junk folders. You can also track your package, by clicking “My Orders” in the drop-down menu located on the upper-right corner. Please have your order number, email address associated with the order and the billing zip code available. If you need further assistance, please email us at cellars@cakebread.com or call (800) 588-0298 to speak to a Guest and Member Services representative.
Can I reroute my package?
Please contact our Guest and Member Services Team at (800) 588-0298 as soon as possible to see what options you have for rerouting a package.
Orders
How do I make changes to my existing order?
Please contact our Guest and Member Services team at (800) 588-0298 to discuss any changes you need to make to an existing order.
When will my order ship?
Orders cannot be shipped the same day they are placed online. Shipping wine is complex due to various state-mandated limits and requirements. We verify orders through our state compliance matrix to ensure the legality of all shipments. It takes one business day to verify and process an order, then an additional day for picking and packing. If you would like to schedule an order with a shipping date in the future, please call us at (800) 588-0298 rather than using the online store. We are happy to schedule orders for future shipping dates, pending inventory availability.
How do I place an order with multiple addresses?
Our Guest & Member Services team would be happy to assist you with any gifting orders that require multiple shipping addresses. Please contact our Guest & Member Services department by calling (800) 588-0298 or emailing cellars@cakebread.com.
Visitation
Do I need reservations to visit Cakebread Cellars?
All tastings are by appointment only; please call ahead by contacting our Guest & Member Services team at (800) 588-0298 or booking an experience online.
Are children allowed to tasting experiences?
A family tasting is currently offered at 10:00 am daily for those visiting with anyone under the age of 21. If you would like to inquire about this experience, please contact our Guest and Member Services team by calling (800) 588-0298 or emailing cellars@cakebread.com
Are dogs allowed on property?
FDA regulations do not allow us to welcome pets into the winery; Club Members may bring one well-behaved pet to the outdoor Wine Club patio when weather permits for outdoor seating.
Can I pick up my purchase at the winery?
You are welcome to pick up your wine club allocation or wine purchase on-property. Our tasting room is open daily from 10:00am to 4:30pm. Please call ahead to (800) 588-0298 so we can prepare your order ahead of time and have it available for you as soon as possible.
